Ranked #7 of 8 in AI phone answering for business
Dialpad review
A business phone and contact center platform whose Resolve AI agents answer calls at $1.99 per voice conversation.
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Verdict
6.6/10
Pick Dialpad if your team already runs its phones or contact center on Dialpad and wants AI agents that book appointments, update records and pass callers to your own staff with the conversation attached.
Best for Teams already on Dialpad
Skip it if you want an AI receptionist you can sign up for and switch on today: Resolve is priced through sales, its agentic agents speak English only, and handoffs go into a Dialpad contact center.
| Company | Dialpad, Inc., founded 2011, headquartered in San Ramon, California1 |
|---|---|
| AI phone product | Dialpad Resolve (formerly Dialpad AI Agents): AI agents for voice and digital conversations1 |
| AI voice price | $1.99 per voice conversation; $0.99 per digital conversation (USD)2 |
| When a call is billed | When the caller responds and the agent looks up information or performs a task, including calls that end in a transfer3 |
| Languages | Agentic AI agents run in English; Dialpad lists other languages as coming soon4 |
| Lines it can answer | Any Dialpad Department, Main Line or Contact Center4 |
| Security | SOC 2 Type II; ISO 27001, 27017 and 27018; one-click HIPAA BAA5 |
| Ownership | Combining with Ada; announced November 4, 2026, closing expected on or about November 12, 20266 |
How Dialpad scores
| Call quality 25% | 6.5 | The pages checked publish no latency or interruption figures for Dialpad's voice agents. Dialpad runs its own voice network and its own speech and language models6. Agentic AI agents run in English only, and Dialpad's help center warns that long prompts can make the voice agent monologue and that a permissive fallback policy can let it invent wrong answers instead of escalating4. These are vendor statements; this site has not measured call quality. Score: no latency figure and help-center warnings give 6.5. | |
|---|---|---|---|
| Setup 20% | 5.0 | Resolve is sold through sales, with no self-serve sign-up or trial on its plan card7, and the help center tells accounts that don't see AI Agent to contact their Customer Success Manager3. Once enabled, a Company or Office Admin builds the agent from plain-language fields, adds knowledge sources and skills, checks answers with the Test feature, and points a Department, Main Line or Contact Center at it in call routing4. Score: AI agents switched on through sales or a Customer Success Manager give 5.0. | |
| Integrations 15% | 8.5 | Agent connectors cover Google Calendar and Workspace, Outlook, Calendly, Salesforce, HubSpot, Zoho CRM, Zendesk, ServiceNow, Bullhorn and athenahealth, and knowledge syncs every 24 hours from Zendesk, Document360, Box, Guru and Google Drive4. Admins choose which actions each skill may use, and a caller who asks for a person moves into the Dialpad contact center with context8. The handoff carries the full conversation transcript9. Score: native booking, three CRMs, a handoff with the transcript and Dialpad's own phone system give 8.5. | |
| Price 20% | 5.5 | The AI rate is public: $1.99 per voice conversation2, billed only when the caller responds and the agent looks something up or completes a task3. At 300 billable calls a month that is $597 before any Dialpad license. Resolve is a custom quote, Connect lines cost $15 to $35 per user a month, and Dialpad Support, the contact center product, starts at $89 per user a month billed annually7. Dialpad's billing FAQ states a no-refund policy on annual purchases, with an exception for a license bought by mistake and reported within 3 days10. Score: a public $1.99 per conversation on top of a sales quote gives 5.5; 100 answered calls cost $199 in AI conversations alone. | |
| Trust 10% | 9.0 | Dialpad states SOC 2 Type II compliance and annual ISO 27001, 27017 and 27018 certification, offers a one-click HIPAA BAA and a GDPR data processing agreement, and stores permanent customer data in the US on Google Cloud5. Admins can set automated prompts that tell callers a call is recorded5. The Trust Center lists PCI DSS and the EU AI Act among its compliance items and publishes its subprocessors, including OpenAI and Anthropic in its AI, ML and speech category11. Score: SOC 2 Type II, ISO 27001, a one-click BAA and recording prompts give 9.0. | |
| Support 10% | 7.0 | Connect Pro includes 24/7 customer support, and for Dialpad Sell the pricing FAQ gives Advanced plans 24/7 phone support and Premium plans an Enterprise SLA7. The pricing page states no support level for Connect Standard. The help center sends accounts that want AI Agent to their Customer Success Manager3 and documents agent setup, testing and escalation4. Human fallback is your own staff in your Dialpad contact center8; the pages checked list no Dialpad-staffed answering service. Score: 24/7 support stated from Connect Pro up, and no level stated for Standard, give 7.0. |
Dialpad pricing
| Plan | Price | Notes |
|---|---|---|
| Dialpad Resolve (AI agents) | Custom pricing7 | Priced through sales. You buy a pool of AI Agent Credits, and a conversation is billable only when the AI retrieves information or takes an action such as scheduling, routing or an order lookup. |
| AI agent voice conversation | $1.99 per conversation2 | Digital (chat) conversations cost $0.99. In other currencies a voice conversation is €1.69 or £1.49. |
| Connect Standard (phone system) | $15 per user a month billed annually; $27 month to month7 | Business phone, messaging and meetings with unlimited calling in the US and Canada (toll-free excluded), real-time transcripts and AI call summaries. 14-day free trial. |
| Connect Pro | $25 per user a month billed annually; $35 month to month7 | Adds CRM integrations (Salesforce, HubSpot, Zendesk and others), open APIs and webhooks, and 24/7 customer support. |
| Connect Enterprise | Custom7 | Adds SSO and unlimited office locations; the plan card advertises 99.9% uptime. |
| Support Essentials (contact center) | $89 per user a month billed annually; $109 month to month7 | Dialpad's inbound contact center with omnichannel routing and AI transcripts. Dialpad's LLM info page lists lower Support prices ($80, $115 and $150 billed annually; $95, $135 and $170 month to month)1; this guide uses the pricing page. |
| Support Advanced | $119 per user a month billed annually; $145 month to month7 | Adds real-time AI coaching and quality management. |
| Support Premium | $149 per user a month billed annually7 | Adds workforce management. The Monthly toggle shows $179 per user a month, but the pricing FAQ says Premium is sold on annual plans only. |
Strengths and weak spots
Strengths
- The AI price is public: $1.99 per voice conversation2, charged only when the caller responds and the agent looks up information or completes a task3.
- Agents act inside your tools: connectors include Google Calendar, Outlook, Calendly, Salesforce, HubSpot, Zoho CRM and athenahealth4.
- A caller who asks for a person moves into your Dialpad contact center with the conversation context8, and the handoff carries the full transcript9.
- Dialpad's security page states SOC 2 Type II compliance, ISO 27001, 27017 and 27018 certification, a one-click HIPAA BAA and configurable recording prompts5.
- Numbers, calling and AI come from one vendor, and Bring Your Own Carrier lets numbers on an existing SIP carrier work with Resolve agents8.
Weak spots
- Resolve is a custom quote through sales, with no self-serve sign-up or published trial for the AI agents78.
- Agentic AI agents run in English only, and Dialpad's own help center says long prompts can make the voice agent monologue4.
- The product is built around contact centers: escalations land in a Dialpad contact center8, and Dialpad Support starts at $89 per user a month billed annually7.
- Ownership is changing: Dialpad and Ada announced on November 4, 2026 that they are combining, with closing expected on or about November 12; Dialpad says current contracts and pricing continue6.
- Dialpad states a no-refund policy on annual purchases and does not refund unused licenses, except a license bought by mistake and reported within 3 days10.
Alternatives to Dialpad
- RingCentral AI Receptionist RingCentral phone customers, 7.6/10
- Retell AI Pay-per-minute AI call agents, 7.9/10
- Synthflow Enterprise contact centers, 6.2/10
Dialpad: common questions
How much do Dialpad's AI agents cost?
Dialpad Resolve is priced through sales and runs on a pool of AI Agent Credits7. The rates page lists $1.99 per voice conversation and $0.99 per digital conversation in US dollars2. A voice session is billable when the caller responds at least once and the agent looks up information or performs a task, and it is still billed if it ends in a transfer3. The agent answers Dialpad lines, and Connect plans cost $15 per user a month billed annually or $27 month to month7.
Can Dialpad's AI agent book appointments?
Yes. Dialpad's agentic AI agents can book appointments, check order status and update records through connectors that include Google Calendar and Workspace, Outlook, Calendly and athenahealth4. Admins choose which actions each skill can use8.
What happens when a caller asks Dialpad's AI agent for a person?
Dialpad Resolve escalates the conversation into the business's Dialpad contact center, and the human agent receives it with the conversation context intact8. The handoff carries the full conversation transcript9. Dialpad contact centers come with Dialpad Support or Dialpad Sell8.
Sources
- Dialpad, Inc.. Official Information About Dialpad (LLM Info page, last updated November 2026). Checked 8 Nov 2026.
- Dialpad, Inc.. AI Agent Conversation Rates. Checked 9 Nov 2026.
- Dialpad, Inc. (Help Center). AI Agent Conversations Credits. Checked 9 Nov 2026.
- Dialpad, Inc. (Help Center). Create an Agentic AI Agent. Checked 8 Nov 2026.
- Dialpad, Inc.. Dialpad Security: Secure Business Communications. Checked 8 Nov 2026.
- Dialpad, Inc.. Dialpad and Ada combining to build the agentic operating system for customer work (press release, November 4, 2026). Checked 8 Nov 2026.
- Dialpad, Inc.. Dialpad Plans & Pricing. Checked 9 Nov 2026.
- Dialpad, Inc.. Dialpad FAQs: Products, AI Agents, Plans and Security. Checked 8 Nov 2026.
- Dialpad, Inc.. AI Answering Service for Customer Calls. Checked 8 Nov 2026.
- Dialpad, Inc. (Help Center). Dialpad Billing FAQs. Checked 8 Nov 2026.
- Dialpad, Inc. (Trust Center hosted on SafeBase). Dialpad Trust Center. Checked 8 Nov 2026.